The Information We Collect
Courtesy Call collects information by various methods including information actively provided by its lead providers, its customers, and information arising from customer surveys and general feedback.
The types of personal information we collect include name, contact information, identification information and credit information. Credit card information is used for billing purposes only. We may record calls to or from our sales/customer service representatives for purposes of accuracy, performance reviews, training, and general quality assurance.
How We Use This Information
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections, and the marketing of other products services. Courtesy Call may use aggregate or anonymous information for various uses for itself and third parties.
Courtesy Call does not share personal information with any third parties except as disclosed in this policy. Courtesy Call may provide personal information to Courtesy Call subcontractors and professional advisers (which shall be bound by privacy obligations) to assist Courtesy Call uses disclosed herein.
Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in Courtesy Call files by contacting the Courtesy Call privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Courtesy Call may amend this policy from time to time. If such amendments affect how Courtesy Call uses or discloses personal information already held by Courtesy Call in a material way, Courtesy Call will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.